PartCycle.com requires each Seller to maintain strict quality part and customer service standards. Sometimes, Sellers cancel orders simply because a part they pull off their shelf to fulfill an order does not meet our quality standards, or a Buyer needs to return a part because it did not work or they found an alternative. But, when do you get your refund for a cancelled or returned order?
Refunds for a Cancelled Order
When you place an order on PartCycle.com, the order amount is denoted as "pending" in your credit card or bank account. We don't receive payment until after an order has been shipped by the Seller.
No funds are removed from your credit card/bank account until the order has been shipped.
If you cancel an order before it ships, we will simply cancel the payment authorization on your credit card or bank account. You will not see any charges or refunds on your account statement as we will have never actually removed payment funds from your account.
Note: Orders cannot be cancelled once a part has shipped. If the part has already shipped, you will need to submit a return request through your PartCycle account. Learn more about our returns/refunds process here: Returns, Refunds & Replacements
Refunds for a Returned Part
If an order has shipped and needs to be returned, we will have received payment from your bank or credit card account. Once the return and refund have been processed by the Seller, the refund amount will be automatically put back into your account.
How long until I get my refund? This depends on your financial institution. Typically, this does not take longer than 5-7 business days (Monday-Friday), but varies depending upon your bank or credit card company. If the refund has been fully processed by the Seller and you're still not seeing it in your account, we recommend you reach out directly to your financial institution.
Have questions or need support?
Simply Submit a Request and a PartCycle team member will help you as soon as possible