What happens if a part gets lost or damaged during shipping?

Here are a few things you need to know

• All parts sold and shipped through PartCycle include insurance 
• Any shipping insurance claims will be filed by the Seller who shipped the part(s)
• When something happens, the first step is to contact your Seller as soon as you realize something is a problem with the part(s)

Contacting Your Seller
If your parts are lost or damaged during shipping, the Seller needs to know. Getting in touch with them is easy:

1. Login to your PartCycle account and visit the "Your Orders" account page.
2. Open the order you are having trouble with.
3. Use the "Send Seller a message" button and include the following information:
   -- The date your part was delivered
   -- The date you realized there was a problem
   -- A phone number where you can be reached
   -- Details about what went wrong
4. Your Seller should call you within 2 business days to let you know the next steps for getting the problem resolved.

Returns & Refunds
If the part was lost or damaged to the level that it is no longer viable:

• Your Seller may provide details on how to return the part and/or schedule a pick-up date with the shipping company
• In rare cases your Seller may choose to simply refund you the cost of the part

Once your part has been returned:

• Your Seller may offer to replace or refund you the cost of the part
• Your Seller will handle filing an insurance claim with the shipping carrier

If your Seller is unresponsive or you are having other trouble
Please contact PartCycle Support and be sure to include the following information:

• Your order number
• The date your part was delivered
• The date which you first realized there was a problem
• A phone number where you can be reached
• Details about the issue